Blog Entries tagged 'online business'

Handling customer complaints

sales@oscworks.com.au — Fri, 12 Sep 2008 00:00:00 +0100

Sooner or later, all businesses face some type of customer complaint. The way you deal with a complaint and resolve the situation when it arises is often what makes the difference between a successful and unsuccessful business. You need the attitude: if they have a problem, you're going to fix it.

Here are some strategies for dealing with customer complaints.

Take customer complaints seriously. When a customer complains don't brush off their concerns and ignore them even if [...]

What are the costs of setting up an online store?-

sales@oscworks.com.au — Thu, 11 Sep 2008 00:00:00 +0100

What costs do you need to consider when opening an online store? What should a shopping cart website cost? We often get asked this question, so here is a quick guide.

Determining the overall cost: hosting yourself or a hosted solution

When you are setting up an online store you will usually have to balance up-front costs, the ongoing costs and most importantly the costs of your time. Plus your regular business expenses.

One factor that will significantly influence what your o [...]

How to start an online store: What is possible with an ecommerce cart?

sales@oscworks.com.au — Wed, 03 Sep 2008 00:00:00 +0100

In this second part in our introduction to ecommerce overview, we answer some common questions about what is possible with an ecommerce shopping cart.

How many products can I sell online?

While auction websites charge you for every product you list, an ecommerce website is your own - you can list as many products as your shopping cart software allows. Most ecommerce providers put limits on the number of products you can list. OzCart from Osc Works offers unlimited product [...]

Business Naming Tips

sales@oscworks.com.au — Tue, 29 Jul 2008 00:00:00 +0100

Naming your business

Naming your business can be a challenging task. It needs to represent what you sell now and in the future, be legally available and easy to remember.

Don't make it personal

It's not a great idea to name your business after yourself. This could make it difficult if you later wish to sell your business. Try sticking to more generic names.

Stand out from the crowd

Choose a unique name that is easy to say and remember. Do a local se [...]

What makes customers nervous about online shopping?

sales@oscworks.com.au — Tue, 22 Apr 2008 00:00:00 +0100

When asked the question about what makes customers nervous about online shopping, most people would answer credit card fraud. That's true, fears about credit card fraud are a major barrier to people buying online. But there is something else that is a huge concern for online shoppers and often overlooked by sellers: the fear of what happens when something goes wrong.

If you buy a product in a shopping mall and it doesn't work, you can get back in to your car, drive to thei [...]