Ecommerce Web Design Blog

Sooner or later, all businesses face some type of customer complaint. The way you deal with a complaint and resolve the situation when it arises is often what makes the difference between a successful and unsuccessful business. You need the attitude: if they have a problem, you're going to fix it.

Here are some strategies for dealing with customer complaints.

• Take customer complaints seriously.

What costs do you need to consider when opening an online store? What should a shopping cart website cost? We often get asked this question, so here is a quick guide.

When you are setting up an online store you will usually have to balance up-front costs, the ongoing costs and most importantly the costs of your time. Plus your

In this second part in our introduction to ecommerce overview, we answer some common questions about what is possible with an ecommerce shopping cart.

How many products can I sell online?

While auction websites charge you for every product you list, an ecommerce website is your own - you can list as many products as your shopping cart software allows. Most ecommerce providers put limits on

When asked the question about what makes customers nervous about online shopping, most people would answer credit card fraud.  That's true, fears about credit card fraud are a major barrier to people buying online. But there is something else that is a huge concern for online shoppers and often overlooked by sellers: the fear of what happens when something goes wrong.

If you buy a product in a