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Running an online business or setting up a website? Get ideas and help with choosing and setting up your shopping cart software, web design, hosting decisions and more.

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Oct 05
2008

Help - my website is being copied! What can I do?

Posted by oscworks in website designweb designsecuritymarketingecommercecontent

Just like major clothing brands are often subject to cheap manufacturers producing look-alike copies of their products complete with logos, there are a number of people who are determined to copy the most successful businesses online without any respect for their intellectual property.

Don't let this put you off opening an online shop. You have plenty of options when it comes to dealing with

Sep 12
2008

Handling customer complaints

Posted by oscworks in online businessbusiness

Sooner or later, all businesses face some type of customer complaint. The way you deal with a complaint and resolve the situation when it arises is often what makes the difference between a successful and unsuccessful business. You need the attitude: if they have a problem, you're going to fix it.

Here are some strategies for dealing with customer complaints.

  • Take customer complaints seriously.
Mar 25
2008

Five top tips for choosing a domain name

Posted by oscworks in domain names

How do you go about choosing a great domain name?

A great domain name is memorable, relevant to your business and recognisable. How do you go about choosing one? Here five top tips.

1. Use a name as close as possible to your recognisable brand name or trademark - that way the things you do to promote your company off the Internet help drive traffic on the Internet. Don't abbreviate your name for

Jan 24
2008

Tips for enhancing online shopping experiences

Posted by oscworks in shopping cartsshopping cartecommerce cartecommerce

If you can enhance a customer's online shopping experience you increase the chance they will go all the way through checkout. Here are some tips to get you started.

When your shopping cart is set up by your provider, that's just the start. You have to add your products, set your prices and configure everything to suit the way you do business. Here are some crucial factors that can make the