Shopping Carts Australia

If your account has been terminated or suspended for or as a result from breaching our terms and conditions, non-payment or where a formal complaint is received, no refunds will be given.

Osc Works does not provide refunds for products or services that have been purchased.

Any proof of misleading or giving false information to the company or its employees, including, threatening, extortion, harassment, improper conduct, abuse, swearing or other unlawful activities will lead to automatic cancellation of your account without refund. This can be email, live chat, telephone or in any form where staff are threatened, abused or mistreated

You can cancel your hosting at any time by submitting a ticket to the 'Service removal' department. You must fill out the form to cancel your account 7 days prior to your product/service renew date. Other requests to cancel your account are not considered official and our you will be redirected to the cancellation form to finalise your cancellation request. The cancellation form must be 7 days before your package renewal date, otherwise you will be charged for the next billing cycle. Cancellation requests received after the package renewal date will be processed, however you will not receive a refund for the current billing cycle.

Once you have cancelled your account, no further support resources will be provided by our staff in relation to products and services on your account, including domain names, web hosting, ssl, etc. We will not engage your account in any way once your account has been cancelled.

No refunds or credit will be given if you cancel your account or downgrade to a lower package.

Hosting, domain names, SSL certificates, Site Studio, Ecommerce, CMS, static IPs and account add-ons are non-refundable.