A document or list of questions and answers about a company, product or service. FAQs are usually published on a business website and used to provide support or for additional information to encourage people to purchase.

For example:

Osc Works Shopping Cart Software FAQ
Web Hosting FAQ

A firewall is a piece of software that sits on a server or a personal computer to help protect it against hackers and other intruders.

Like a literal wall of fire around a building would do, a firewall creates a buffer zone between the outside world and the server or computer being protected. It inspects everything passing in and out of the computer network and uses rules to identify suspicious behaviour - blocking anything it is not too sure about.

The behaviour of some firewalls is so strict that even legitimate information can be blocked, and in this case certain rules have to be set up to allow that information through.

An animation standard that allows small graphical animations, sound and music to be included in web pages. In some sites this is used to create an added effect to a simple site. In other sites, the entire site is a Flash animation. Flash content cannot be indexed by search engines and it is not displayed by all web browsers, so it should be used very sparingly in anecommerce website.

A forum is like a big message board. Registered users log in and post messages for others to read. Also called Bulletin Boards, Electronic Message Boards and Discussion Groups.

File Transfer Protocol - A method of transferring files over the Internet. In ecommerce, FTP is typically used for uploading product images to a website.